Meet Jack, an alcoholic living in Klamath Falls, Oregon who is trying to begin his journey to recovery, but in turn helps us better understand how broken the behavioral health system is.
There is no better time in healthcare than now. It wasn't that long ago that I stood at the ICU bedside, exclaiming to my colleagues that "This is a hospital, not a hotel..." (insert cringe) as we complained about needy patients or needy family members. Boy was I wrong! Little did we know that when we selected healthcare as a college major, that we were in fact selecting hospitality. With that, we must think and act like we're in the service industry. We would never imagine a concept of "yes, but not yet" in a service industry such as auto sales, so why do we accept it in healthcare?